Have you got previous experience as a Review Officer? I am excited to be able to recruit for a East London local Authority. They are looking for a new member to join their already experienced team of Review Officers as part of their housing team. You will be at the forefront of homelessness prevention, helping the borough improve every day!Key Skills and Experience:A comprehensive knowledge of the law relating to the Homelessness Reduction act 2017 and the 1996 Housing Act, as well as an understanding of the Children's Act, the Care Act, and the Welfare ActPrevious experience of cases going to section 204 appeal in the county court and to further appeal in the Higher Courts.Ability to take responsibility for the recording of high-quality data from all types of reviews, showing the trends of homelessness and the solutions.The ability to work collaboratively with customers to enable them to resolve the customers reviews, giving them the most appropriate solution to their housing problems.To judge the quality and suitability of potential temporary accommodation.Knowledge of the submission system HClic created by DCLGIf you have the skills and experience required, apply today! Add your contact information to your application, and I'll contact you

Job Title: Customer Service CoordinatorLocation: WeybridgePay rate: £14.71 per hour (salary equiv £28,6200)Hours: Monday to Friday, 9.00am - 5.30pmWorking pattern: Hybrid with 2 days WFH (after training completed 6 months approx)Parking at office location: YesStart date: ASAPDuration: 6-12 months +I am currently recruiting for a Customer Support Coordinator to join a Global organisation for a on-going temporary basis, starting ASAP.This role is to provide customer support to existing and new customers of the business both B2B and B2C. This will include processing orders, preparing customer quotations, handling telephone and e-mail enquiries from customers, providing support to teams and responding to technical enquiries providing a high level of customer service.Duties required but no limited to:Processing service requests from customersidentify suitable engineers and dates to attend siteProactively communicate with customers to resolve issues in a timely mannerProducing quotations using SAP, confirming and documenting price and site availability to customerProcessing customer ordersCommunicating with credit controllers regarding credit checks / issues.Where follow up visits are required, arrange the engineer and any spare parts and ensure the job is carried out within the timescales established in the Department's performance targetsReviewing systems to identify improvements to processes and proceduresPrioritise mail to maintain customer satisfaction.Maintaining responsibility for administrative and customer service supportEssential skills and qualifications:IT Skills Word and PowerPointSAP/CRM or equivalentAbility to develop and maintain good relationships internally/externally and at all levelsExcellent presentation skills and a confident, engaging communicatorHighly organised & able to prioritiseAbility to work under pressure and maintain accuracyPassion for customer service

About usA fantastic opportunity has arisen for a Customer Care Call Handler to join one of the most innovative and fastest growing fire and electrical companies in the South-East of England.RGE was founded in 1985 and our head office is in Chigwell, Essex. We are a leading, accredited service provider with 40 years experience of providing Electrical and Fire Compliance services to Housing Associat click apply for full job details

Temporary Customer Service Advisor - Join a Growing, Supportive Team!Location: EdenbridgeContract: Temporary - 2 months (with potential extension)Hours: Monday to Friday, 8:30 am - 5:00 pmAre you a proactive and customer-focused individual with experience in B2B customer service or sales support? We're looking for a Temporary Customer Service Advisor to join a dynamic and friendly team within a well-established and growing company. This is a fantastic opportunity to be part of a collaborative environment where your organisational skills and attention to detail will be highly valued.What You'll Be Doing- In this varied and fast-paced role, you'll play a key part in supporting customers and internal teams by ensuring a smooth end-to-end service process- Handle customer enquiries efficiently, working closely with the Sales and Engineering teams to ensure timely responses and solutions.- Prepare quotations using the Global Pricing System and calculate customer pricing for products and services.- Process purchase orders, input data into the ERP system, and send order confirmations.- Gather and verify key customer documentation (such as End Use statements) to support contract reviews.- Liaise with the Planning Department to coordinate and maintain accurate delivery schedules.- Raise purchase orders as needed and ensure timely communication of delivery updates.- Log customer feedback and help drive continuous improvement.- Support the resolution of customer complaints in coordination with relevant departments.- Manage incoming calls with professionalism and ensure smooth communication across departments.- Attend weekly production meetings and keep stakeholders informed of shipping updates.- Take on additional tasks as required by management - every day is different!Who We're Looking For- You're a confident, adaptable, and detail-oriented individual with strong communication skills and a passion for great service.Essential skills & experience:- Previous experience in a customer service or sales administration role, ideally in a manufacturing or engineering environment- Confident communicator, both written and verbal, at all levels- Working knowledge of ERP and/or CRM systems- Comfortable with technical product information (ability to understand catalogues and simple drawings)- Familiar with quality systems such as ISO9001 or AS9100- Strong IT skills - confident with Microsoft Office (Excel, Word, PowerPoint)- Highly organised, self-motivated, and a great team player- Able to work independently and thrive in a fast-paced environmentWhy Apply?- Be part of a supportive, growing team in a respected business- Gain valuable experience in a professional B2B environment- Enjoy varied and engaging work with potential for contract extensionKH Recruitment Ltd is acting as an Employment Business in relation to this vacancy

Customer Service Support Agent - Vending Services - Epsom, Surrey - £28000 plus quarterly bonus.Hello Recruitment is pleased to be recruiting a Customer Service Support Agent for an international business who specialise in vending services within the retail sector.As a Customer Service Support Agent you will resolve customer issues and complaints, maintain accurate records of customer contact and feedback, identify trends in enquiries and help to improve service processes using the information.This is a great opportunity to join a growing team and a business with a national and international sales team and with that comes some great benefits associated with a business of it's size including pension, life assurance and retail discounts.The role comes with an excellent salary of £28000 plus quarterly bonus depending on KPI's being achieved and is an immediate start

My client is a friendly, well-established company committed to providing an excellent service, great value for money and outstanding customer service. Established in 1999, they have grown year on year by providing a professional, quality service at affordable prices. They currently service around 400 customers across Southern England. Despite their fast growth, they still care about every customer and every contract. Their sites include schools, offices, medical and leisure facilities. They pride ourselves on their attention to detail and delivery of a thorough, reliable high-quality service. To help drive their continued growth, they are looking to recruit a Contracts Manager to join their team. The role centres on the Slough, Maidenhead and the surrounding areas.Reporting to one of their Operations Managers, you will be responsible for the site management and smooth running of around 30 – 40 customer sites. The portfolio is mixed and includes the likes of Schools, Office, Leisure and medical sites. This will involve the ongoing management of up to 40 - 60 part-time cleaning staff, the recruitment and training of new staff where required and carrying out regular quality audits with each customer. You will be responsible for ensuring the highest level of cleaning standards and customer and staff satisfaction is maintained through excellent customer service.Key Responsibilities Include:* Performing regular site audits with customers* Maintaining regular customer contact and ensuring continuous customer satisfaction* Ensuring highest standards of cleanliness are maintained at all customer sites* Recruitment and management of cleaning staff* Ensuring health and safety standards are maintained at all times* Maintaining regular contact with site teams to ensure awareness of site-specific requirements* Planning, facilitating and monitoring ongoing training for site operatives* Providing feedback on performance and to take responsibility for managing issues that may arise* Ensuring sufficient amounts of cleaning equipment, materials and consumables on site* Ensuring customer sites are fully manned including absence and holiday cover* Submitting fortnightly pay-sheets, other administration such as holiday forms and carry out payroll tasks* Carrying out any other duties that are required as directed by the Operations Manager* Attend regular meetings with the Regional Manager and Ops Director at their head office in BerkshireThe ideal candidate will:* Reside within or close to the area that the role covers* Someone who has a "hands-on" attitude and has a balance of personnel management skills and business sense, in order to ensure operational success* Pro-active, logical and forward thinking* Flexible on working times* Knowledgeable of the cleaning industry* Experience of running a team* Someone with a strong desire to succeed and promote a high level of customer service* Self-motivated* Someone with excellent communication skills* Able to take full responsibility for tasks* Someone who manage teams in a supportive manner* Hold a valid UK driver’s license, satisfactory references and right to work in the UKBasic salary circa £28k total package £30k per annum. Company vehicle or mileage allowance, commission opportunities, on target revenue bonus.Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers. Please view our latest jobs on our website and follow us on Linkedin and Twitter. We do try to reply to each application personally, however as we receive a high number of applications for each role we handle it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest