Description

Temporary Customer Service Advisor - Join a Growing, Supportive Team!Location: EdenbridgeContract: Temporary - 2 months (with potential extension)Hours: Monday to Friday, 8:30 am - 5:00 pmAre you a proactive and customer-focused individual with experience in B2B customer service or sales support? We're looking for a Temporary Customer Service Advisor to join a dynamic and friendly team within a well-established and growing company. This is a fantastic opportunity to be part of a collaborative environment where your organisational skills and attention to detail will be highly valued.What You'll Be Doing- In this varied and fast-paced role, you'll play a key part in supporting customers and internal teams by ensuring a smooth end-to-end service process- Handle customer enquiries efficiently, working closely with the Sales and Engineering teams to ensure timely responses and solutions.- Prepare quotations using the Global Pricing System and calculate customer pricing for products and services.- Process purchase orders, input data into the ERP system, and send order confirmations.- Gather and verify key customer documentation (such as End Use statements) to support contract reviews.- Liaise with the Planning Department to coordinate and maintain accurate delivery schedules.- Raise purchase orders as needed and ensure timely communication of delivery updates.- Log customer feedback and help drive continuous improvement.- Support the resolution of customer complaints in coordination with relevant departments.- Manage incoming calls with professionalism and ensure smooth communication across departments.- Attend weekly production meetings and keep stakeholders informed of shipping updates.- Take on additional tasks as required by management - every day is different!Who We're Looking For- You're a confident, adaptable, and detail-oriented individual with strong communication skills and a passion for great service.Essential skills & experience:- Previous experience in a customer service or sales administration role, ideally in a manufacturing or engineering environment- Confident communicator, both written and verbal, at all levels- Working knowledge of ERP and/or CRM systems- Comfortable with technical product information (ability to understand catalogues and simple drawings)- Familiar with quality systems such as ISO9001 or AS9100- Strong IT skills - confident with Microsoft Office (Excel, Word, PowerPoint)- Highly organised, self-motivated, and a great team player- Able to work independently and thrive in a fast-paced environmentWhy Apply?- Be part of a supportive, growing team in a respected business- Gain valuable experience in a professional B2B environment- Enjoy varied and engaging work with potential for contract extensionKH Recruitment Ltd is acting as an Employment Business in relation to this vacancy